Skip to main content

Daily Task List for Front Office Assistant - Afternoon Shift

Daily Task List for Front Office Assistant - Afternoon Shift  
Date:___________
Emp Code / Name:________________
 Time
 Task
Done
13:00 – 14:00
 Attend FO Afternoon Briefing and Handover from Morning Team

 Count Cash Float

14:00 – 16:00
 Check stationary and oversee the lobby area and Lounge area

 Check Pick-up / Drop off report of the day with concierge

 Ensure cleanliness of the Lobby and Lounge

 Check Room change (Liaise with concierge and DM)

 Check all Room Status and discrepancy

 Post any manual incidental charges or deposits  as per Morning Shift  instructions

 Check and Clear Trace / Flag and Messages on (Timely Manner)

 Print / Save "Emergency Report” / Contingency report set  at exactly 16:00hrs

 Revise room allocation and assign rooms for any on day pick up

 Handle FO Procedures – Check-In, Check-Out, Currency Exchange, Cashier  procedures etc.

 Verify guest registration cards and Update profile in the PMS.


 17:00 – 17:30
 Last follow up with AM or Morning shift

 17:30 – 22:30
 Check and Clear Trace / Flag (Timely Manner)

 Check Emails

 Check on room discrepancy/Refer to DM

 Follow up any refund instructions

 Check next day departure/Clear Folios

 Engage with guest and compile Courtesy Log

 Check RO for next day arrival

 Follow up on supporting documents with reservations

 Block rooms for next day arrival. Refer back to DM for verification

 Modify Registration Card

 Prepare Welcome Letter for “Special Occasion” for next day arrivals

 Check Credit Limit & Post Master/Refer to DM

 22:30 – 23:30
 Prepare handover with Overnight Team

 Cross check all transactions and posting vs Journal

 All rebates and petty cash to be approved by FOM/AFOM/DM

 Count Float before closure

 Close Cashier and proceed with filing

 Attend evening briefing and handover with Night Team

Signature:______________                                                                             Verified By:________________


Comments

Post a Comment

Popular posts from this blog

How to Handle VIP and VVIP arrivals in hotels

How to Handle VIP and VVIP arrivals in hotels Who is a VIP guest ? Criteria for Categorizing guests as a VIP may differ from hotel to hotel, below are few examples for the same: VIP:  Decision Makers of Companies, Travel Agents, Honeymoon couples, A guest who had a bad experience on his last visit, Journalists, Event Planners, GM or Unit head of Companies etc. VVIP:  Board of Directors, Owners, Partners, Celebrities, Loyalty members, Head of States or countries, Senior Government officials etc. Preparation for a VIP and VVIP arrival starts right from the reservation stage, All department must coordinate effectively and carefully controlled to have a effective VIP procedure. A VIP status is often approved by the General Manager, Rooms Director/Director of Operations, or Director of Sales. Because all VIP's guests are pre-registered, the person approving the VIP status also assumes responsibility for the guests credit status. ·       ...
1 comment
Read more

The Front Office in 5-Star Hotels: Roles, Responsibilities, and Excellence in Luxury Hospitality

Discover the critical role of the front office in 5-star hotels, including its organizational structure, key functions, and how it delivers unparalleled guest experiences. Learn about the latest trends and technology shaping luxury hospitality. front office in 5-star hotel, luxury hotel front desk, 5-star hotel roles, guest services, concierge services, hotel management Introduction: The Heartbeat of a 5-Star Hotel In a 5-star hotel, the front office is not just a reception area—it is the epicenter of guest experiences. As the first and last point of contact, this department shapes perceptions, drives satisfaction, and ensures seamless operations. From managing reservations to anticipating guest needs, the front office in a luxury hotel combines meticulous organization with personalized service to uphold the property’s prestigious reputation  1 5 . This article explores the front office’s structure, core functions, and the innovative strategies that define excellence in 5-star hosp...
Post a Comment
Read more

Types of Rate Codes used in hotels

Types of Rate Codes used in hotels Hotels will always have more than one room rate code category for each room type in the hotel. Room rates categories generally correspond to types of rooms available to sell in the hotel ( Eg: Suite, Deluxe, Premiere, Studio, Pent house etc. ). Room Rates and rate codes may also vary according to the available room features such as room size, location, view, furnishing, décors etc and also with competitors pricing. Below are some of the standard Room Rates and Rate codes used in hospitality industry: Rack Rate:   Is the Standard rate or Published tariff defined by the hotel management for a particular room category / type. This is generally printed on the tariff sheet of the hotel and these details are also submitted to the local government authorities for hotel licensing and in some countries for Gov. tax compliance .  In other word's these rates are always without any sorts of discounts. Corporate or Comm...
Post a Comment
Read more