Skip to main content

Tips for Blocking/Allocating rooms for expected arrivals

Tips for Blocking/Allocating rooms for expected arrivals
Room blocking is a part of the guest pre-registration activity, This will help plan the hotel to meet special requirements of guest as well as a proper room allocation for the hotel. In Some hotels this process is done one or two days in advance. 
Although the reservation department may block the desired rooms in advance, it is the responsibility of the front desk to assign guest rooms as per the specific requirement made by them at the time of reservation. Below points will help you to archive a proper room blocking.
1) Print detailed arrival list for the next day’s arrival. Which shows additional guest details like arrival date, departure date, room type booked, room rate, VIP status, previous number of stays, time of arrival, gender, room specific features ( smoking / non-smoking), guest specific feature etc.
2) Block rooms according to the booked room type of the guest. If the room type is not available then try to upgrade according to the availability and hotel policy.
3) If there is a room specific request like smoking / non-smoking, away from elevator etc then look for room which is matching this requirement and then allocate the room.
4) If you are blocking a connecting room (room which is departing and you are blocking the same to another arrival for the day) then always check the arrival time of the guest. Give enough time for HK to prepare the room for next arrival.
5) Take special care while blocking rooms for VIP guests after blocking the room you may put a ‘Trace’ or send requisition voucher to other department for placing VIP amenities in the room. If the PMS / hotels software has a feature to super block these rooms then activate this feature. This will ensure that no other front desk staff can de-block and allocate this room for other guest.
6) While upgrading a guest to a higher category you must always consider his no previous visits, room rate, importance of the client if the booking is from corporate, designation of the guest etc.
7) For single ladies do not block a inter connecting room, Also if your hotel has a separate ladies floor / rooms then block those.
8) Room allocation has to be done as per the status of the reservation ie confirmed / guaranteed bookings to be blocked first. Waitlisted / Tentative bookings can be blocked later.
9) Guest with disabilities may need rooms fitted to their special needs, special amenities or services required at the time of reservation. It is always advisable to super block these rooms well in advance.
10) Some Frequent guest might be very particular about specific rooms which they enjoy most and stay regularly. Try and block this room for these guests.
·          Prev


Comments

Post a Comment

Popular posts from this blog

Types of Rate Codes used in hotels

Types of Rate Codes used in hotels Hotels will always have more than one room rate code category for each room type in the hotel. Room rates categories generally correspond to types of rooms available to sell in the hotel ( Eg: Suite, Deluxe, Premiere, Studio, Pent house etc. ). Room Rates and rate codes may also vary according to the available room features such as room size, location, view, furnishing, décors etc and also with competitors pricing. Below are some of the standard Room Rates and Rate codes used in hospitality industry: Rack Rate:   Is the Standard rate or Published tariff defined by the hotel management for a particular room category / type. This is generally printed on the tariff sheet of the hotel and these details are also submitted to the local government authorities for hotel licensing and in some countries for Gov. tax compliance .  In other word's these rates are always without any sorts of discounts. Corporate or Comm...
Post a Comment
Read more

How to Handle VIP and VVIP arrivals in hotels

How to Handle VIP and VVIP arrivals in hotels Who is a VIP guest ? Criteria for Categorizing guests as a VIP may differ from hotel to hotel, below are few examples for the same: VIP:  Decision Makers of Companies, Travel Agents, Honeymoon couples, A guest who had a bad experience on his last visit, Journalists, Event Planners, GM or Unit head of Companies etc. VVIP:  Board of Directors, Owners, Partners, Celebrities, Loyalty members, Head of States or countries, Senior Government officials etc. Preparation for a VIP and VVIP arrival starts right from the reservation stage, All department must coordinate effectively and carefully controlled to have a effective VIP procedure. A VIP status is often approved by the General Manager, Rooms Director/Director of Operations, or Director of Sales. Because all VIP's guests are pre-registered, the person approving the VIP status also assumes responsibility for the guests credit status. ·       ...
1 comment
Read more

Night Audit / End of Day process in Hotels

Night Audit / End of Day process in Hotels T he Front office Audit is usually referred as Night Audit because hotels generally perform it during the late evening hours. Before the implementation of automated front office systems, The most convenient time to perform the audit was during the late evening and early morning hours, This helps the front office personal to work with minimal interruption and also most of the hotel outlets and revenue centres are closed during this time. The audit is a daily review of guest account transactions recorded against revenue centre transactions. The routine helps guarantee the accuracy, reliability and thoroughness of front office accounting. Night audit is generally comprised with the below functions: Shift Commencement: ·          Taking the shift handover from the evening shift. ·          Counting and tallying the cash float. ·     ...
Post a Comment
Read more