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Front Office Staff Rules and Regulations

Front Office Staff Rules and Regulations
·         Arrive in time, inspired and motivated.
·         Dress up properly and maintain high grooming standards.
·         Smile naturally on stage and backstage.
·         Be proactive and motivate each other.
·         There is no mine, everything is ours.
·         Even if smoking is not good for you, you are only allowed to smoke in the designated staff area. (As per hotel policy)
·         After smoking, please consider our guests and colleagues, wash your hands & take a mouthwash or mint.
·         Breaks are important but don’t take extensive ones.
·         Never Ever leave your Desk unattended.
·         Always communicate your position with your team mates.
·         Keep your eyes open, observe and check our environment permanently.
·         Report any irregularity.
·         It’s your responsibility to keep our hotel clean, maintained and stylish.
·         Every guest is a VIP.
·         Never say I don’t know or/and it’s not my job, always offer an alternative.
·         Chewing doesn’t look good on you.
·         Don’t lean on the wall, the wall can stand by himself.
·         Keep your mobile on silent mode and do not speak on mobile in the guest areas.
·         Don’t hide your mistake, Instead learn from it.
·         Do not disclose guest details: like profiles, C.C No. and current guest balance outside the hotel.
·         Dispose (by shredding) any outdated internal or guest documents after a specific period of time.
·         Mask guest Credit Card no. when implying on emails.
·         Never say out the guest room number, instead point out the room number displayed on the key card or indicate which floor they will be allocated on.
·         Always confirm guest detail discreetly before renewing loss guest key. 
·         Be cautious with money.
>> Front office Do's And Don'ts' SOP
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