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Daily Task list sample for Front Office Assistants - Night Shift

Daily Task list sample for Front Office Assistants - Night Shift
Date:________
Emp Code / Name:___________________
 Time
 Task
Done
23:00 – 23:30
 Attend Front Office Handover Briefing with Evening Shift and Duty Manager

 Count Cash Float and take over cash from the evening shift

 Check and log upcoming Wake Up Calls / Airport pickup / drop Orders

 Familiarize yourself with all pending arrivals

 Check incomplete traces and messages of the day

 Control Room status (dirty, clean, inspected) and house count

 Ensure clean Public Areas

23:30– 24:00
 Handling pending arrivals

 Check Front office emails

 Check social media guest comments and promptly respond

00:00 – 01:30
 Print Rate variance report and check rate applied, statistical codes ( Market, Source etc.) for each in-house guests are correct.

 Guest Profiles (Registration card complete)

 Guest ledger Balance / Deposit due

 Room discrepancy report

01:30 – 03:00
 Point Of Sale (POS)  Audit & Closing

 Collect, check and count F&B report / cashier

 File Guest Bill / Checks

 Conduct patrol in coordination with Security

 Check Pay Master, Permanent Folios, Group masters

 Cashier Check and Closing

 Check all Folios complete

 Check Credit Cards settlements.

 Proceed settlement (batch close) on EDC machine for CC and EPS

 Check and drop cash payment

03:00 - 04:30
 Night Audit / End of Day Process 

 Pending Arrivals checked & handled?

 Credit Card settlements checked, Batch closed and All Cash counted, closed and  dropped.

 RUN NIGHT AUDIT !

 Control arrivals of the day, correspondence vs. system

 Allocate room numbers to arrivals of the day

 Print Reports TBA (see backside)

 Create Reports (see backside)

04:30 – 05:00
 Rebate Travel Agent Commissions

 Audit upcoming reservations of the week (every Sunday)

 Updating Social Media Guest Comment Statistic

05:30-07:00
 Conduct round town report

 Send reports: Daily Business report (DBR), Duty Manager Log, Daily Summary, Credit Limit, No show.

 File reports

 Prepare handover

07:00 – 07:30
 Conduct handover with morning Duty Manager and Morning  Shift

07:30– 09:30
 Last follow up with the AM shift

Signature:______________                                                                             Verified By:________________
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