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Daily Task list sample for Front office assistant - General Shift

Daily Task list sample for Front office assistant - General Shift
Date:________
Emp Code / Name:___________________
 Time
 Tasks
Done
 10:00 – 12:00
 Briefing with FO Team (Morning Shift)

 Count Cash Float and read Front Office log book

 Ensure cleanliness of the Lobby and Lounge

 Review No Shows from last night

 Check daily report (arrival, departure, VIP)

 Check Pick up / Drop  Report of the Day with Concierge

 Control Registration Cards

 Familiarize yourself with Repeat Guests and VIP Arrivals

 Update FNB & HSK on VIP Rooms and specials requests

 Check early arrivals

 Check & Clear Trace / Flag (Timely Manner)

 Check all expected departure balance, and ensure folio are settled.

 Check that rooms are allocate if not report to a Manager

 Handle Check In & Check Out 


 12:00 – 13:00
 Follow up on Due Out

 Coordinate with HSK in case of late departure/ Check Room Status

 Prepare the Afternoon Briefing

 Clear the Front office room rack

 13:00 – 14:00
 Attend Afternoon Briefing and Handover for Afternoon Team

 14:00 – 19:00
Check and reply all emails @ Back Office

Update Arrival Guests Profile in the PMS

Follow up on supporting documents with reservations

Modify RC and update guest profile

Check Emails

Check & Clear Trace / Flag (Timely Manner)

Handle all new and future reservations @ Back Office

Cross check all transactions and posting vs. Journal

All rebates and petty cash to be approved by FOM/AFOM/DM

 19:00 – 20:00
Count Float before closure

Close Cashier & proceed with filing

 20:00 – 21:00
Last follow up with Night Shift or Evening Team


Signature:______________                                                                             Verified By:______


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